Your personal data is handled with care. This Privacy Policy explains what information FU88 collects, how it is used, who it may be shared with, and the rights you hold as a player.
Last Updated: 1 January 2026 | Version 2.4FU88 operates as an online gaming and sports betting platform under international online gaming licensing. As part of delivering our services to Malaysian players and international users, we necessarily collect and process certain categories of personal data. This Policy is intended to be transparent about those practices, to explain the purposes for which data is processed, and to describe the rights available to you in relation to your personal information.
This Policy applies to all data collected through the FU88 website (fu88.asia), any mobile-optimised web interface provided by FU88, communications between FU88 and its users (including live chat, email, and support ticketing systems), and any ancillary services operated by FU88 in connection with the gaming platform.
FU88 processes personal data in accordance with applicable international data protection standards and the requirements imposed by our licensing authority. We do not represent that this Policy satisfies the requirements of any specific national data protection legislation applicable in Malaysia (such as the Personal Data Protection Act 2010 ("PDPA")), but we are committed to handling all personal data in a manner consistent with widely accepted principles of data protection: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.
This Policy should be read alongside our Terms & Conditions, which govern your use of the platform overall.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, identification number, location data, online identifiers, and factors specific to their identity. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | FU88, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | Any third party that processes personal data on behalf of FU88 pursuant to a contractual arrangement — including payment processors, KYC service providers, and cloud infrastructure providers. |
| "KYC" | Know Your Customer — the identity and age verification process mandated by our licensing obligations. |
| "Sensitive Data" | Special categories of personal data warranting heightened protection — including financial account details, identification document numbers, and information revealing a person's health or wellbeing in the context of responsible gambling. |
| "Cookies" | Small text files placed on a user's device by the FU88 website to store preferences, session information, and analytics data. |
FU88 collects personal data through several channels in the ordinary course of providing our gaming and betting services. The categories of data we collect include the following:
When you create a FU88 account, we collect your full legal name, date of birth, residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), email address, phone number, and chosen username. This data is required to establish and maintain your account and to comply with our age verification obligations.
As part of mandatory KYC verification, we collect copies of government-issued identification documents such as your Malaysian identity card (MyKad), passport, or equivalent. We may also collect proof of address documents (utility bills or bank statements) and payment method verification evidence (screenshots of e-wallets or bank accounts). KYC documents are processed by our verification partner and stored securely in encrypted form.
We collect data relating to your deposits and withdrawals, including transaction amounts, dates, payment methods used (e.g., DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, cryptocurrency wallet addresses), and transaction reference numbers. We do not store complete card numbers — payment card data is tokenised by our PCI-DSS-compliant payment processors.
We maintain records of all gaming sessions, bets placed (including sport, event, odds, stake, and outcome), game play history, and balance movements. This data is required for dispute resolution, regulatory reporting, responsible gambling monitoring, and fraud prevention.
We automatically collect technical information when you access the platform, including your IP address, browser type and version, operating system, device type, referral URL, pages visited, time spent on pages, and session duration. This data is collected via server logs and analytics tools.
Records of your interactions with FU88's support team — including live chat transcripts, email correspondence, and support ticket content — are retained for quality assurance, training, and dispute resolution purposes.
If you interact with our responsible gambling tools — setting deposit limits, activating self-exclusion, or disclosing a gambling-related concern — we record this information to fulfil our duty of care obligations and ensure compliance with our responsible gaming programme.
FU88 processes personal data on the following lawful bases:
| Basis | Application |
|---|---|
| Contractual Necessity | Processing required to provide our gaming services, process transactions, verify your identity, and operate your account in accordance with our Terms & Conditions. |
| Legal Obligation | Processing required to fulfil our obligations under international gaming licensing — including KYC, anti-money laundering (AML) checks, age verification, and regulatory reporting. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gambling monitoring, analytics, and service improvement — where our legitimate interests are not overridden by your rights. |
| Consent | Marketing communications and certain optional analytics — where we have obtained your explicit prior consent, which you may withdraw at any time. |
FU88 uses the personal data we collect for the following specific purposes:
FU88 does not sell your personal data to third parties. We may share personal data with third parties only in the circumstances described below, and only to the extent necessary for the specified purpose:
We share transaction-related data with payment service providers (including the operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank infrastructure, as well as cryptocurrency payment rails) solely for the purpose of processing deposits and withdrawals. These processors operate under their own privacy policies and applicable financial regulations.
To fulfil our age verification and anti-money laundering obligations, we share identity document data with our contracted KYC verification partner(s). All such partners are bound by confidentiality obligations and process data only for the purpose of identity verification.
We use cloud infrastructure, content delivery, and software-as-a-service providers to operate the platform. These providers act as data processors under contract and are not permitted to use personal data for their own purposes.
FU88 may disclose personal data to our licensing authority, law enforcement agencies, or other competent authorities where required by applicable law, court order, or regulatory mandate. We will not disclose more data than is strictly required in response to such requests.
In the event of a merger, acquisition, or sale of all or substantially all of FU88's assets, personal data held by FU88 may be transferred to the acquirer. Users will be notified of any such transfer and given an opportunity to request account deletion if they do not consent to the transfer of their data.
FU88 uses cookies and similar tracking technologies to operate certain platform functions, improve user experience, and gather analytical insights. When you first visit the FU88 website, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies.
We use the following categories of cookies:
You may manage cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the FU88 platform.
FU88 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to legal and regulatory minimum retention obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Licensing & AML obligation |
| KYC Documents | 5 years from date of verification | Licensing & AML obligation |
| Transaction Records | 5 years from transaction date | Financial record-keeping obligation |
| Gaming & Bet History | 5 years from account closure | Dispute resolution & licensing |
| Support Communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent & legal accountability |
| Analytics Data | 13 months (aggregated, anonymised) | Legitimate interest |
After the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
FU88 implements a multi-layered technical and organisational security framework to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
FU88 operates as an internationally licensed platform. Personal data collected through the platform may be transferred to, and processed in, countries outside Malaysia. This includes transfers to data centres and service providers located in the European Economic Area, Singapore, and other jurisdictions where our technology infrastructure is hosted.
Where personal data is transferred to jurisdictions that do not have data protection laws equivalent to those in your country of residence, FU88 implements appropriate safeguards to protect that data, including the use of standard contractual clauses or equivalent data transfer mechanisms. By using the FU88 platform, you acknowledge and consent to these international data transfers.
Subject to applicable law and certain limitations (including our legal retention obligations), you have the following rights in relation to your personal data held by FU88:
Request a copy of the personal data FU88 holds about you, together with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held by FU88 relating to you.
Request deletion of your personal data where it is no longer required, subject to our legal retention obligations.
Request that we restrict processing of your data while a complaint or rectification request is under review.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing objections take effect immediately.
To exercise any of the above rights, please contact FU88 via live chat or email at [email protected] with the subject line "Data Rights Request — [Your Username]". FU88 will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In complex cases, we may extend the response period by a further 30 days, in which case you will be informed of the extension.
Please note that exercising certain rights — particularly the right to erasure — may result in Account closure, as we cannot maintain an Account for a person whose identity we cannot verify.
The FU88 platform is strictly intended for adults aged 21 years and older. FU88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on FU88, please contact us immediately via live chat or email so that we can investigate and take appropriate action. Protecting minors from accessing gambling content is a priority we take seriously.
The FU88 platform may contain references to or integrations with third-party services, including payment processors (such as DuitNow, FPX operators, Touch 'n Go eWallet), game content providers, and analytics tools. These third-party services operate under their own privacy policies, and FU88 is not responsible for their data practices.
FU88 does not control and is not responsible for the content or privacy practices of any third-party service or website that may be referenced in platform content. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your FU88 account.
FU88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. All changes will be published on this page with an updated "Last Updated" date. Where changes are material — for example, changes to the categories of data collected, new third-party sharing arrangements, or changes to your rights — we will provide advance notice via email or a prominent on-site notification.
Your continued use of the FU88 platform after the publication of any amendment to this Policy constitutes acceptance of the updated terms. If you disagree with any material changes, you may request Account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or FU88's data processing practices, please contact us through the following channels:
FU88 takes all privacy-related contacts seriously. We will acknowledge your message within 5 business days and aim to provide a full response within 30 calendar days. For urgent matters such as suspected unauthorised access to your account, please use live chat for immediate assistance.
Six concrete commitments that define how FU88 handles your personal data — not just words on a page, but practices built into how we operate.
FU88 does not sell, rent, or monetise your personal data to third parties. Your information is used only to deliver our services to you — not as a commercial asset.
Every connection to FU88 is encrypted via TLS 1.2+ (256-bit SSL). Sensitive data at rest — including KYC documents and financial records — is encrypted using AES-256 standards.
Data collected for one purpose (e.g., KYC verification) is not repurposed for unrelated functions. Each category of data is collected and processed only for the stated reasons in this Policy.
Personal data is not held indefinitely. Retention periods are defined by category, and data is securely deleted or anonymised when the retention period expires or when you request erasure.
Access, rectification, portability, erasure, restriction, objection — these are not theoretical rights. Submit a request through live chat or email and we will respond substantively within 30 days.
FU88 enforces strict 21+ age verification on every account. We do not knowingly hold data on persons under 21, and any such data discovered is immediately deleted and the account closed.
Our support team handles privacy and data rights requests around the clock. Whether you want to access your data, request deletion, or just ask a question about how your information is used — get in touch through live chat or email.
🔞 For players aged 21 and above only. FU88 is operated under international online gaming licensing.